Gcore partners with AVEQ to elevate streaming performance monitoring

At Gcore, delivering exceptional streaming experiences to users across our global network is at the heart of what we do. We're excited to share how we're taking our CDN performance monitoring to new heights through our partnership with AVEQ and their innovative Surfmeter solution.

Operating a massive global network spanning 210 points of presence across six continents comes with unique challenges. While our globally distributed caching infrastructure already ensures optimal performance for end-users, we recognized the need for deeper insights into the complex interactions between applications and our underlying network. We needed to move beyond traditional server-side monitoring to truly understand what our customers' users experience in the real world.

Real-world performance visibility

That's where AVEQ's Surfmeter comes in. We're now using Surfmeter to gain unprecedented visibility into our network performance through automated, active measurements that simulate actual streaming video quality, exactly as end-users experience it.

This isn't about checking boxes or reviewing server logs. It's about measuring what users see on their screens at home. With Surfmeter, our engineering teams can identify and resolve potential bottlenecks or suboptimal configurations, and collaborate more effectively with our customers to continuously improve Quality of Experience (QoE).

How we use Surfmeter

AVEQ helps us simulate and analyze real-world scenarios where users access different video streams. Their software runs both on network nodes close to our data center CDN caches and at selected end-user locations with genuine ISP connections.

What sets Surfmeter apart is its authentic approach: it opens video streams from the same platforms and players that end-users rely on, ensuring measurements truly represent real-world conditions. Unlike monitoring solutions that simply check stream availability, Surfmeter doesn't make assumptions or use third-party playback engines. Instead, it precisely replicates how video players request and decode data served from our CDN.

Rapid issue resolution

When performance issues arise, Surfmeter provides our engineers with the deep insights needed to quickly identify root causes. Whether the problem lies within our CDN, with peering partners, or on the server side, we can pinpoint it with precision.

By monitoring individual video requests, including headers and timings, and combining this data with our internal logging, we gain complete visibility and observability into our entire streaming pipeline. Surfmeter can also perform ping and traceroute tests from the same device, measuring video QoE, allowing our engineers to access all collected data through one API rather than manually connecting to devices for troubleshooting.

Competitive benchmarking and future capabilities

Surfmeter also enables us to benchmark our performance against other services and network providers. By deploying Surfmeter probes at customer-like locations, we can measure streaming from any source via different ISPs.

This partnership reflects our commitment to transparency and data-driven service excellence. By leveraging AVEQ's Surfmeter solution, we ensure that our customers receive the best possible streaming performance, backed by objective, end-user-centric insights.

Learn more about Gcore CDN